Shipping & Delivery Policy

At Doremi Collection®, we are committed to delivering excellence through our unique made-to-order process. To ensure the highest level of service and secure delivery, our Direct-to-Consumer (B2C) shipping is currently exclusive to the United States, Canada, and Australia.

1. Order Processing & Tailoring (Handling Time)

As each Doremi Collection® gown is a custom creation handcrafted specifically for you, we do not hold mass-produced inventory.

• • Tailoring Duration: Please allow up to 6 weeks for our master tailors at our Chaozhou Atelier and Shenzhen Fulfillment Center to meticulously craft, finish, and perform a multi-stage quality inspection of your gown.
• • Order Confirmation: You will receive an email confirmation once your order is placed. A tracking number will be provided once your gown passes final inspection and is dispatched.

2. Supported B2C Shipping Destinations & Transit Times

We utilize premium expedited carriers—DHL, FedEx, and UPS—to ensure your luxury gown arrives safely and promptly.

Supported Countries	Shipping Carrier	Estimated Transit Time
United States	DHL / FedEx / UPS	4 – 10 Business Days
Canada	DHL / FedEx / UPS	4 – 10 Business Days
Australia	DHL / FedEx / UPS	4 – 10 Business Days

*Note: Transit time begins after the 6-week tailoring period is complete. We currently do not offer B2C shipping to other regions.

3. Professional & Boutique Inquiries (Global)

While our online B2C store is limited to the countries above, Doremi Collection® maintains a global network of elite retail partners.

B2B Shipping: We provide worldwide shipping for professional boutique orders. If you are a retailer outside the USA, Canada, or Australia, please contact our international sales team at [email protected] to request access to our dedicated ordering portal.

4. Tracking & Security

• Signature Required: Due to the high value of our gowns, a signature is required upon delivery to ensure maximum security.

• No P.O. Boxes: We cannot ship to P.O. Boxes, APO/FPO addresses, or freight forwarders to maintain the integrity of our “All Sales Final” commitment.

5. Customs, Duties & Taxes

For our clients in the USA, Canada, and Australia, please note that import duties and taxes may be levied by your local customs office upon arrival. These charges are the responsibility of the recipient.

6. The “All Sales Final” Commitment

Because every piece is a unique, made-to-order creation, shipping costs are non-refundable. We strongly encourage a thorough review of our Measurement Guide before purchase.

Questions? Contact our Logistics Team at [email protected]

Regional Office: 36 College Ave E, North Tower, Singapore 138600